Wellness Therapist

Purpose of the Position
The Wellness Therapist is responsible for providing professional wellness, spa, and beauty treatments to guests within a hospitality establishment. The role focuses on promoting relaxation, health, and wellbeing while ensuring excellent customer service and maintaining high hygiene and treatment standards.

Key Responsibilities
Guest Treatments and Services

• Provide spa and wellness treatments such as massages, facials, body treatments, and aromatherapy.
• Conduct consultations to determine guest needs and preferences.
• Recommend suitable wellness products and treatments.
• Ensure guests are comfortable and satisfied during treatments.

Customer Service

• Deliver excellent guest service and professional care.
• Handle guest enquiries and appointments.
• Build positive relationships with guests to encourage repeat visits.
• Manage guest complaints professionally.

Hygiene and Safety

• Maintain cleanliness and hygiene in treatment rooms and spa areas.
• Sterilise equipment and ensure safe treatment practices.
• Follow health and safety regulations at all times.

Administration

• Maintain treatment records and client information.
• Assist with stock control of spa products and supplies.
• Process bookings and payments when required.

Sales and Promotion

• Promote spa packages, treatments, and wellness products.
• Assist in achieving spa sales targets and revenue goals.

Minimum Qualifications

• Certificate or Diploma in Beauty Therapy, Wellness Therapy, Somatology, or related field.
• Accredited massage or spa therapy qualification.
• First Aid certification is advantageous.

Experience

• 1–3 years’ experience as a spa or wellness therapist.
• Experience in a hotel, lodge, resort, or spa environment preferred.

Knowledge

• Spa and wellness treatment techniques.
• Skin and body care products.
• Health, hygiene, and safety standards.
• Customer care and hospitality service standards.

Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional treatment and therapy skills.
• Time management and organisational skills.
• Sales and product recommendation skills.

Personal Attributes

• Friendly and professional appearance.
• Calm, caring, and patient personality.
• Attention to detail.
• Ability to work under pressure.
• Passion for health and wellness.

Working Conditions

• Shift work, including weekends and public holidays.
• Standing for long periods during treatments.
• Spa, hotel, lodge, or wellness centre environment.

Reporting To

• Spa Manager / Wellness Manager / General Manager