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Cluster ManagerFuture Careers • Cape Town, ZA
Cluster Manager

Cluster Manager

Future Careers • Cape Town, ZA
5 days ago
Job description
This role is suited to a driven retail professional with strong leadership ability, a passion for customer service, and a proven track record in managing multiple stores within a fast-paced retail environment. The successful candidate will be responsible for overseeing six stores, driving sales performance, ensuring operational excellence, and leading high-performing teams across the region. Key Requirements - Matric certificate - Tertiary retail management or commerce qualification advantageous - Minimum 2+ years retail management experience - Proven track record of achieving sales targets and driving turnover - Previous experience in retail or customer service environments - Strong leadership and people management skills - Excellent communication and problem-solving ability - Ability to work under pressure and adapt to change - Strong understanding of customer service and retail operations - Fashion-forward mindset with strong commercial awareness Key Responsibilities Sales & Performance Management - Drive sales performance and ensure stores achieve turnover targets - Monitor daily sales and implement strategies to improve performance - Authorise discounts where necessary - Ensure teams are knowledgeable on products, promotions, and policies - Conduct regular operational and sales reviews with management People Management & Development - Manage staffing schedules according to peak trading periods - Recruit, train, coach, and develop store teams - Conduct performance appraisals and manage KPI performance - Lead staff meetings and provide ongoing feedback and motivation - Handle minor disciplinary matters in line with company procedures - Facilitate onboarding and ongoing staff training initiatives Customer Service - Deliver and uphold exceptional customer service standards - Resolve customer queries and complaints professionally and efficiently - Build and maintain strong customer relationships - Stay informed on fashion trends, competitor activity, and retail trends Stock Control & Store Operations - Oversee stock control, stock takes, and shrinkage management - Ensure all stock processes, returns, and transfers are completed accurately - Maintain visual merchandising and store presentation standards - Ensure daily cash-ups, reconciliations, and banking procedures are completed correctly - Manage housekeeping and overall store appearance
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Cluster Manager • Cape Town, ZA

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