Claims Manager

Job Description:

• The Claims Manager oversees the end-to-end claims process, leading the team to ensure accurate, timely, and compliant claims handling while balancing client satisfaction with financial risk control.

Responsibilities:

• Oversee end-to-end claims from initiation to settlement.
• Manage complex, high-value claims, guiding strategy and decisions.
• Set, monitor claims performance standards meeting goals and regulations.
• Oversee investigations and validate claims, coverage, and settlements.
• Lead, mentor, and manage claims team and staff.
• Train team on claims techniques and legal requirements.
• Conduct evaluations, set objectives, ensure performance metrics met.
• Develop strategies and policies reducing costs and ensuring compliance.
• Analyse data, report performance, forecast volumes, mitigate risks.
• Collaborate with stakeholders, resolve disputes, maintain client satisfaction.

Minimum requirements:

• Matric
• NQF4 or NQF5 in Short-term Insurance
• Minimum of eight (8) years’ claims handling experience (motor or non-motor)
• Strong technical understanding of policy interpretation, liability, and claims settlement
• Proven ability to manage teams, workloads, and performance
• Experience with claims processes, SLAs, KPIs, and turnaround times
• Experience handling escalations, complaints, and complex/high-value claims
• Experience engaging with brokers, clients, loss adjusters, and service providers

Advantageous:

• Degree or diploma in Insurance, Risk Management or Business Administration
• Qualification in Management or Business Leadership
• RE5 certification

Competencies required:

• Leadership & people management
• Strong grasp of regulatory frameworks
• Operational & strategic management
• Stakeholder management
• Claims systems & technical knowledge

Closing date: 20-Jun-2026