Job: Case Management Graduate

The FAIS Ombud Graduate Recruitment Programme is a structured 12-month graduate programme designed to develop competent trainee entrants into the labour market. Successful candidates will work under dedicated mentors within the Case Management/Adjudication Department and receive competency-based training in dispute resolution, stakeholder engagement, case evaluation, and adjudication processes within the financial services sector.

Responsibilities

• Facilitate fair negotiations and settlements in dispute resolution
• Engage respectfully with stakeholders involved in cases
• Analyse evidence and arguments objectively during case evaluation
• Adjudicate cases efficiently and manage workload effectively
• Maintain confidentiality and security of case information
• Ensure fairness, impartiality, and ethical decision-making
• Communicate rulings and legal concepts clearly
• Participate in mentorship and competency‑based training programmes

Qualifications

• South African citizen with a valid South African ID documentLLB degree
• PLT (Practical Legal Training) will be an advantage
• Strong academic background
• Passion for public service and interest in the financial sector
• Able to work in a stressful environment and willing to work extra hours
• Energetic, self-driven, and deadline-driven

Hiring organization

Employment Type: Internship

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