Location: Hybrid Cape Town Employment Type: Full-Time Industry: SaaS | Accounting Technology | Customer Success
WatersEdge Solutions is partnering with a client to recruit a customer-focused Small Business Onboarding Specialist. This role is ideal for someone who enjoys helping small business customers get started successfully, combining onboarding, product guidance, light sales conversion, and customer success support.
As Small Business Onboarding Specialist, you will own the customer experience from first contact through the first 90 days of the customer journey. You’ll engage prospective and new subscribers, convert qualified leads, run discovery calls and product demos, and guide customers through setup and early adoption.
This is a values-led environment focused on creating customer experiences that people love. The team values progress, accountability, empathy, collaboration, and continuous learning. It’s a strong fit for someone who enjoys helping customers, moving quickly, and working together to create positive outcomes.
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Small Business Onboarding Specialist • Cape Town, Western Cape, ZA
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