Talent.com
Chosen Online Pty Ltd
Systems EngineerChosen Online Pty Ltd • Cape Town, ZA
Systems Engineer

Systems Engineer

Chosen Online Pty Ltd • Cape Town, ZA
30+ days ago
Job description
An exciting opportunity exists for a proactive and customer-focused Support Engineer to join a growing technical team based in Cape Town. The successful candidate will be responsible for delivering remote and on-site support and maintenance services across desktop and server environments for a diverse customer base within a fast-paced MSP environment. This role also includes involvement in upgrades, migrations, troubleshooting, and continual service improvement initiatives. Key Responsibilities - Respond to, troubleshoot, and resolve incidents identified by the Network Operations Centre monitoring tools - Provide 1st and 2nd line support for incidents and service requests - Perform root cause analysis on recurring issues and implement automation where possible - Monitor trends relating to system capacity, stability, and performance to support reporting - Deliver proactive support and value-added solutions to customers - Implement system changes and assist with small projects, including upgrades and migrations - Build and maintain strong working relationships with internal teams and customers - Participate in a rotational standby schedule and occasional after-hours support - Attend client sites when required for support and SLA-related engagements Required Skills and Experience - Minimum of 3 years’ experience within an IT MSP environment - Experience providing remote desktop support on Windows operating systems - Intermediate experience within Windows Server environments - Working knowledge of: - Active Directory - DNS - DHCP - IIS - File & Print services - Experience with endpoint and server patch management - Basic firewall and UTM administration experience - Fundamental understanding of IP addressing, subnetting, and routing - Strong written and verbal communication skills - Sound understanding of ITIL-aligned service management practices - Strong reporting and documentation capabilities Advantageous Certifications - Ideally Looking for: Microsoft Certs - MD102 and MS102 and Azure - Microsoft Modern Desktop Administrator - Microsoft 365 Fundamentals - Microsoft Teams Administration - Azure Fundamentals (AZ-900) - VMware VCP Data Center Virtualization - Veeam Certified Engineer (VMCE) Personal AttributesThe ideal candidate will demonstrate: - The ability to work effectively within a team environment - A willingness to work remotely and onsite when required - The ability to perform well under pressure - Strong motivation, discipline, and ambition - A proactive mindset focused on innovation and continual improvement - Excellent customer service orientation and awareness of service level agreements - Strong organisational and prioritisation skills - Attention to detail and the ability to manage multiple priorities - The ability to learn quickly and support the development of junior team members This role offers the opportunity to join a collaborative and forward-thinking environment where technical growth, customer service excellence, and innovation are highly valued
Create a job alert for this search

Systems Engineer • Cape Town, ZA

Similar jobs

Information Systems Engineer

Network ContractingCape Town, ZA

New job opportunity for skilled Information Systems Engineer - Based in Cape Town northern suburbs - company based within the property sector - to Analyse, Design, Implement and Optimize Systems an... Show more

 • Promoted

Senior Linux Engineer

Apex GroupCape Town, ZA

Key duties and responsibilities.Design, build, maintain, and support enterprise Linux server platforms across production, development, and test environments.Provide advanced troubleshooting and roo... Show more

 • Promoted

Site Reliability Engineer

LulalendCape Town, ZA

We are seeking an experienced Site Reliability Engineer to join our team.The ideal candidate should have a deep understanding of Microsoft Azure, cloud computing, and distributed systems.As a Site ... Show more

 • Promoted

Technical Services Engineer III

ImpactCape Town, ZA

As a Technical Services Engineer III, you will build a deep understanding of impact.You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability,... Show more

 • Promoted

Cross Technology Managed Services Engineer (L3)

NTT Ltd.Cape Town, ZA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and p... Show more

 • Promoted

Systems Analyst

wePlaceCape Town, Western Cape, ZA

Our client is growing the way their systems work together, and need a Systems Analyst who can step back, see the full picture and design solutions that make sense end to end.This role exists to tur... Show more

 • Promoted

Controls Engineer, EMEA Controls, DCC Communities

AmazonCape Town, ZA

At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright, and driven people.If you'd like to help us build the place to find an... Show more

 • Promoted

Business Systems Analyst

Sea Harvest Corporation LtdCape Town, ZA

Understands the role of IT systems in an organization and determines the best technologies to increase an organization’s efficiency and effectiveness.Optimize business processes through the use of ... Show more

 • Promoted

Chief Engineer, DCEO

Amazon Web ServicesCape Town, ZA

AWS Data Centers run critical IT infrastructure and require a reliable supply of uninterrupted cooling and power at all times in order to deliver continuous uptime availability and service for our ... Show more

 • Promoted

Technical/Systems Engineer

Network RecruitmentCape Town, ZA

Join a dynamic IT operations environment where you will play a key role in maintaining and enhancing enterprise infrastructure.You will be responsible for ensuring 24/7 system availability, support... Show more

 • Promoted

Senior Power Systems Engineer

Network RecruitmentCape Town, ZA

Job & Company Description: As a Senior Power Systems Engineer, you will join a highly respected engineering consultancy known for delivering innovative solutions to the mining, utilities, materials... Show more

 • Promoted

Systems Administrator

Conova RecruitmentCape Town, ZA

Key Responsibilities - Administer, maintain, and troubleshoot PBX systems and telephonic services - Configure and manage SIP trunks, inbound and outbound routes, IVRs, call queues, extensions, - a... Show more

 • Promoted

AWS Site Reliability Engineer (SRE)

PrescientCape Town, ZA

We’re looking for an AWS Site Reliability Engineer (SRE) to help us build and operate highly reliable, secure, and scalable cloud platforms.This role is ideal for someone who thrives at the interse... Show more

 • Promoted

Technical Systems Engineer III

Shoprite Group of CompaniesCape Town, ZA

The role is responsible for system analysis, design, creation and testing of highly complex applications, in accordance with agreed specifications and standards.Works alongside systems designer(s) ... Show more

 • Promoted

Senior Embedded Systems Engineer

Communicate RecruitmentCape Town, ZA

Job Description: - Lead the design, development, and delivery of embedded firmware and subsystem solutions - Drive advanced debugging, root-cause analysis, and technical problem-solving - Develop ... Show more

 • Promoted

IT Systems Administrator - Tokai - R22 000 - R28 000

The Legends AgencyCape Town, ZA

IT Systems Administrator - Tokai - R22 000 - R28 000 Own day-to-day IT at the office to keep people productive by managing onboarding, identity, collaboration, Windows endpoints, networking, telep... Show more

 • Promoted

IT systems Administrator

Recruitpro SolutionsCape Town, ZA

What You'll Do: - Own identity & collaboration (Microsoft 365 / Entra ID) provisioning, MFA, access controls - Administer Windows endpoints (patching, compliance, encryption) - Support networking ... Show more

 • Promoted

Controls Engineer, EMEA Controls, DCC Communities

Amazon Web ServicesCape Town, ZA

At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright, and driven people.If you'd like to help us build the place to find an... Show more