Restaurant Manager - Sandton

Restaurant at a large Hotel in Sandton is recruiting for a Restaurant Manager who thrives under pressure to lead all front‑of‑house operations. The ideal candidate is a hands‑on leader who excels in a fast‑paced, high‑standard environment. You should be passionate about developing and motivating your team while driving operational excellence; maintaining consistently high standards in food and beverage service, and delivering memorable guest experiences.

Responsibilities

• Lead daily restaurant operations with a focus on service excellence and guest satisfaction
• Foster a culture of continuous development, coaching, and accountability within the team
• Motivate and energize staff through clear communication, presence on the floor, and leading by example
• Build a positive team dynamic with humility and professionalism, able to unite individuals around shared goals
• Maintain consistency in food and beverage presentation, guest interaction, and service delivery
• Proactively identify and act on areas needing attention, from staffing and flow to guest concerns
• Be flexible in scheduling and equally effective in managing breakfast, lunch, and dinner shifts
• Collaborate closely with the kitchen and bar to ensure seamless coordination
• Handle guest feedback and challenging situations with grace, professionalism, and decisive action
• Ask for support when needed and take full ownership of tasks, outcomes, and any mistakes, turning them into learning opportunities
• Monitor staffing levels, schedules, and productivity to meet both service demands and cost targets
• Drive and support initiatives that increase revenue, efficiency, and guest retention
• Ensure compliance with health, safety, and hygiene standards
• Manage inventory, ordering, stock control, and cost management
• Prepare reports and provide feedback on sales, team performance, and service metrics
• Perform all related and required audits, daily banking checks, administration, cash handling processes and practices
• Assist in the planning, coordination, and execution of food and beverage activities as required
• Manage performance and the development of service teams, including scheduling, training, and performance evaluations
• Facilitate disciplinary processes and practices as required
• Ensure high standards of service quality and guest satisfaction in area of responsibility
• Maintain compliance with health and safety regulations and ensure proper sanitation
• Address operational concerns and issues promptly and effectively
• Assist in monitoring inventory levels, minimizing waste, and optimizing stock control
• Perform other duties as and when required

Qualifications

• Recognized qualification in Hospitality Management or related field
• Minimum of 2 years' experience in a management role within a 4/5* star hotel environment or full-service restaurant setting
• Well groomed, professional, and positive disposition
• Strong leadership and experience in managing teams
• Ability to manage conflict and challenging situations with respect and confidence
• High attention to detail and consistency in food, drink, and service delivery
• Strong problem‑solving and decision‑making skills
• Proven ability to lead and inspire a team with confidence, clarity, and humility
• A true passion for hospitality and an unwavering commitment to guest satisfaction
• Proactive; self‑motivated, and solution‑oriented, with a strong sense of accountability
• Effective; strong communication and interpersonal abilities
• Strong organizational, planning and time management skills
• Confident and calm demeanour
• Efficiency pertaining to area of responsibility
• Excellent telephone and email etiquette
• Good financial acumen
• Ability to multitask and work within a fast‑paced, pressured and team‑orientated environment
• Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required
• Proficiency in MS Office packages and hotel operating systems, i.e. Apply Below, MICROS POS, EMS
• Be well versed in the English language essential

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