Crew Planning & Scheduling Coordinator
FlySafair • JHB, ZA
10 days ago
Job description
- Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
- Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
- Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
- Provide support to Crew Scheduling and Crew Control as and when required;
- Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual;
- Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
- Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
- Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
- Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
- Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
- Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
- Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.