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Chosen Online Pty Ltd
Systems EngineerChosen Online Pty Ltd • Cape Town, Western Cape, ZA
Systems Engineer

Systems Engineer

Chosen Online Pty Ltd • Cape Town, Western Cape, ZA
4 hours ago
Job description
An exciting opportunity exists for a proactive and customer-focused Support Engineer to join a growing technical team based in Cape Town. The successful candidate will be responsible for delivering remote and on-site support and maintenance services across desktop and server environments for a diverse customer base within a fast-paced MSP environment. This role also includes involvement in upgrades, migrations, troubleshooting, and continual service improvement initiatives. Key Responsibilities - Respond to, troubleshoot, and resolve incidents identified by the Network Operations Centre monitoring tools - Provide 1st and 2nd line support for incidents and service requests - Perform root cause analysis on recurring issues and implement automation where possible - Monitor trends relating to system capacity, stability, and performance to support reporting - Deliver proactive support and value-added solutions to customers - Implement system changes and assist with small projects, including upgrades and migrations - Build and maintain strong working relationships with internal teams and customers - Participate in a rotational standby schedule and occasional after-hours support - Attend client sites when required for support and SLA-related engagements Required Skills and Experience - Minimum of 3 years' experience within an IT MSP environment - Experience providing remote desktop support on Windows operating systems - Intermediate experience within Windows Server environments - Working knowledge of: - Active Directory - DNS - DHCP - IIS - File & Print services - Experience with endpoint and server patch management - Basic firewall and UTM administration experience - Fundamental understanding of IP addressing, subnetting, and routing - Strong written and verbal communication skills - Sound understanding of ITIL-aligned service management practices - Strong reporting and documentation capabilities Advantageous Certifications - Ideally Looking for: Microsoft Certs - MD102 and MS102 and Azure - Microsoft Modern Desktop Administrator - Microsoft 365 Fundamentals - Microsoft Teams Administration - Azure Fundamentals (AZ-900) - VMware VCP Data Center Virtualization - Veeam Certified Engineer (VMCE) Personal AttributesThe ideal candidate will demonstrate: - The ability to work effectively within a team environment - A willingness to work remotely and onsite when required - The ability to perform well under pressure - Strong motivation, discipline, and ambition - A proactive mindset focused on innovation and continual improvement - Excellent customer service orientation and awareness of service level agreements - Strong organisational and prioritisation skills - Attention to detail and the ability to manage multiple priorities - The ability to learn quickly and support the development of junior team members This role offers the opportunity to join a collaborative and forward-thinking environment where technical growth, customer service excellence, and innovation are highly valued
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Systems Engineer • Cape Town, Western Cape, ZA

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