Junior IT Technician | Durban, Hillcrest

Role: Junior IT Technician
Category: Information Technology
Location: Durban, Hillcrest
Salary: Market - related

Our client is a dynamic and growing IT services provider specializing in comprehensive technical support and infrastructure management. They are currently seeking an energetic, driven Junior to Mid-Level IT Support Technician to join their team and assist in supporting their expanding portfolio of retail and healthcare clients.



Requirements:

Education: A completed Diploma or Degree in Information Technology, Computer Science, or a related field.
Experience: 14 years of proven experience in an IT Technical Support, Desktop Support, or Field Technician role.
Direct, hands-on experience working with POS (Point of Sale) Software is essential.
Previous experience with Pharmacy management software is highly advantageous.
Licensing & Transport:
Must possess a valid, clean drivers license.
Must own a reliable personal vehicle (essential for regular travel to various client sites).






Responsibilities:

On-Site & Remote Support: Diagnosing, troubleshooting, and resolving hardware, software, and network connectivity issues for clients.
System Installation & Maintenance: Installing, configuring, and updating specialized POS systems and pharmacy software applications.
Hardware Maintenance: Setting up and maintaining desktops, laptops, servers, printers, and retail peripherals (e.g., receipt printers, barcode scanners, card terminals).
Network Administration: Assisting with the basic setup and troubleshooting of local networks (LAN, Wi-Fi, routers, and switches).
Client Relationship Management: Serving as a professional, polite, and helpful representative of our client during site visits, ensuring minimal downtime for businesses.
Documentation: Maintaining accurate records of technical issues, resolutions, and clint site configurations.