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The Legends Agency
Customer Service Agent - Stellenbosch - Competitive base salary + night shift allowanceThe Legends Agency • Cape Town, ZA
Customer Service Agent - Stellenbosch - Competitive base salary + night shift allowance

Customer Service Agent - Stellenbosch - Competitive base salary + night shift allowance

The Legends Agency • Cape Town, ZA
30+ days ago
Job description
Customer Service Agent - Stellenbosch - Competitive base salary + night shift allowance Join a night-shift team to own the full customer journey from quote requests to the successful resolution of insurance claims. About Our Client Our client is an innovative bicycle insurance company building a comprehensive ecosystem for bicycle security, insurance, and theft prevention. Operating from Stellenbosch, they are on a mission to revolutionise the customer experience for riders and communities across the United States. The Role: Customer Service Agent The purpose of the role is to join the night-shift team and break free from the standard 9-to-5 grind. You will own the full customer journey, acting as the primary point of contact from the moment a rider requests a quote right through to the successful resolution of an insurance claim. Key Responsibilities - Bring 3+ years of proven experience in customer service or claims handling to the role. - Manage the complete customer lifecycle. - Handle and process insurance claims efficiently. - Resolve daily service queries with clarity and care. - Successfully convert insurance quotes into active policies. About You - 3+ years of proven experience in customer service or claims handling. - General knowledge of bicycles. - Problem-solving skills and the ability to think quickly on your feet. - Capacity to thrive and stay highly organised in a fast-paced environment. - Exceptional, empathetic communication skills.
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Customer Service Agent - Stellenbosch - Competitive base salary + night shift allowance • Cape Town, ZA

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