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ReWorks Solutions
Director of Client ServicesReWorks Solutions • ZA
Director of Client Services

Director of Client Services

ReWorks Solutions • ZA
30+ days ago
Job type
  • Remote
  • Quick Apply
Job description

Director of Client Services

Location: Remote (South Africa)

Employment Type: Full-Time

Working Hours: US Hours (9am - 5pm EST)

Overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery.

Key Responsibilities:

  • Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
  • Develop and implement client service protocols and best practices to enhance client experiences.
  • Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
  • Collaborate with sales, operations, and product teams to align client services strategies with company objectives.
  • Analyze client feedback and service metrics to identify areas for improvement and implement action plans.
  • Drive process improvements to increase efficiency and effectiveness within the client services department.
  • Report on team performance, client satisfaction, and service KPIs to senior management.

Requirements

Requirements:

  • 5+ years of experience in client services, account management, or related customer-facing leadership roles.
  • Proven leadership and team management skills with the ability to motivate and develop a high-performing team.
  • Strong problem-solving capabilities and a customer-centric mindset.
  • Excellent communication and interpersonal skills.
  • Experience with CRM and client management software.
  • Ability to work effectively in a fast-paced, remote environment across time zones.
  • Strong organizational skills with a focus on process optimization and quality assurance.

Benefits

  1. Comfortable working U.S. hours
  2. Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.


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Director of Client Services • ZA

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