Junior Key Account Manager

Company:

A well-established brand with a global strategy, that prides itself on making people’s lives easier through frontier technology that creates enabling opportunities.

Culture:

At FLASH, we realise that “the way we do things around here” drives our business and enables us to achieve our purpose of “Making People’s Lives Easier”. Our 3 values are the drumbeat of our business:

We are all in

We have each other’s backs

We are brave

These values help us to make our People’s lives easier by creating a culture where people come to work because it’s a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable!

Job Role:

The Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.

Responsibilities:

1. Account Support & Administration

• Assist senior and mid-level KAMs in day-to-day account management tasks.
• Prepare meeting notes, reports, and client-facing materials.
• Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
• Gain foundational awareness of client contracts, service level agreements (SLAs), and key deal terms, with guidance from mid- and senior-level KAMs.
• Assist in preparing and organising contract documentation for internal reference.
• Understand the importance of compliance with agreed service levels and escalate any potential breaches to senior team members.

2. Client Interaction & Service

• Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
• Respond to routine client queries and coordinate resolutions with internal teams.
• Support the delivery of client onboarding and training sessions.

3. Customer Engagement & Feedback

• Conduct basic satisfaction surveys and gather service feedback for escalation.
• Log customer requests, issues, and insights for senior team members to act upon.

4. Coordination & Support

• Support the execution of internal coordination across product, logistics, and customer support.
• Monitor timelines for client deliverables and assist in meeting service level commitments.

5. Sales Enablement & Tracking

• Track account activity, usage data, and promotional performance with guidance.
• Assist in generating proposals, presentations, and price quotations as needed.

6. Learning & Market Exposure

• Keep up with basic industry trends and competitor activities through structured updates.
• Attend internal product and client meetings for learning and exposure to strategic thinking.

7. CRM & Data Accuracy

• Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
• Help monitor action items and ensure timely follow-up on assigned tasks.