Front Office Manager

Qualifications

• Grade 12 / Matric.
• Hospitality Management or Tourism qualification is advantageous.
• Relevant front office or hotel management qualification preferred.

Experience

• Minimum 35 years' experience in a Front Office / Reception environment.
• Previous experience as a Front Office Manager, Assistant Front Office Manager or Duty Manager is advantageous.
• Experience in a 4/5-star hotel, luxury lodge or high-end hospitality establishment preferred.
• Previous supervisory or management experience is essential.
• Strong knowledge of hotel front office procedures and guest relations.
• Experience with Opera PMS or another recognised hotel property management system is highly advantageous.

Skills & Competencies

• Strong leadership and people-management skills.
• Excellent verbal and written communication skills.
• Exceptional guest-service orientation.
• Strong administration and organisational abilities.
• Excellent problem-solving and complaint-handling skills.
• Attention to detail and accuracy.
• Ability to remain calm and professional under pressure.
• Good financial and billing knowledge.
• Strong computer literacy, including Microsoft Office.
• Ability to multitask and prioritise effectively.
• Professional, well-presented and confident manner.
• Ability to work shifts, weekends and public holidays when required.