Compliance Manager: Africa Region

Main Duties and Responsibilities

1. Regional Compliance Programme Management

• Support the implementation and continuous enhancement of the Africa Regional Compliance Programme in alignment with Global Integrity & Compliance requirements.
• Ensure effective implementation and operationalisation of Global and Regional compliance policies, procedures, standards and controls across the Africa Region.
• Develop, maintain and periodically review regional compliance SOPs, guidance documents, templates and governance processes tailored to country‑specific requirements.
• Support the embedding of ethical business practices and a culture of compliance throughout all business operations.
• Monitor evolving pharmaceutical, anti‑bribery, anti‑corruption, privacy and healthcare regulations across African markets and recommend appropriate implementation measures.

2. Legislative and Regulatory Compliance

• Ensure company operations comply with applicable global company policies, relevant pharmaceutical industry codes, anti‑bribery and anti‑corruption requirements, privacy legislation and local healthcare regulations across African markets.
• Provide practical and risk‑based compliance guidance to business stakeholders on promotional practices, HCP/HCO engagements, sponsorships, grants, patient support programmes, third‑party engagements and events.
• Support review processes for promotional and non‑promotional activities and materials where applicable.
• Ensure appropriate escalation of compliance risks, breaches or control weaknesses.
• Maintain awareness of developments relating to pharmaceutical compliance legislation, privacy legislation and industry guidance applicable to the Region.

3. Monitoring, Auditing and Investigations

• Lead and coordinate regional compliance monitoring activities in accordance with the Global Compliance Monitoring Programme.
• Conduct and oversee compliance monitoring reviews, transactional testing and risk‑based monitoring activities.Support preparation for internal audits, external audits and principal/partner monitoring activities.
• Track monitoring findings, CAPAs and remediation plans to completion.
• Support compliance investigations, Speak Up matters and internal reviews in collaboration with People & Culture, Legal and Global Compliance where applicable.
• Identify emerging compliance risks and recommend mitigation actions.

4. Reporting, Metrics and Africa Compliance Operations Management

• Maintain and oversee the Africa Region Compliance Operations Tracker and related governance reporting tools.
• Ensure accurate, complete and timely completion of the Africa Region Compliance Operations Spreadsheet and all associated reporting requirements.
• Consolidate and monitor regional compliance KPIs, including but not limited to:
  • Training completion rates
  • Monitoring and audit outcomes
  • CAPA implementation status
  • Third‑party due diligence completion rates
  • Events and sponsorship review metrics
  • HCP/HCO engagement metrics
  • Policy implementation status
  • Compliance communications and awareness activities
  • Investigations and case management metrics
  • Risk assessment completion status
  • Data privacy and compliance training metrics
  • Regional compliance operational deliverables and timelines
• Prepare monthly, quarterly and annual compliance reports, dashboards and trend analyses for Regional Leadership, Global Compliance Committees and other governance forums.
• Drive continuous improvement of compliance reporting systems, KPI monitoring and operational governance processes.

5. Training and Compliance Culture

• Develop and deliver regional compliance training and awareness programmes to employees, distributors and third parties.
• Support rollout and monitoring of global and regional online compliance training initiatives.
• Coordinate training records, attendance tracking and reporting.
• Promote a strong speak‑up culture and ethical decision‑making across the organisation.
• Organise compliance awareness campaigns, Compliance Day activities and regional communications initiatives.

6. Third‑Party Compliance and Due Diligence

• Oversee third‑party compliance due diligence activities, including distributors, vendors, consultants, HCPs and other third parties.
• Support implementation and oversight of third‑party risk‑management processes and ongoing monitoring requirements.
• Review and monitor conflict of interest disclosures and support mitigation measures where required.
• Partner with Procurement, Legal, People & Culture and business stakeholders to ensure effective compliance integration into third‑party engagement processes.

7. Cross‑Functional and Global Collaboration

• Partner closely with Commercial, Medical, Regulatory Affairs, Finance, People & Culture, Supply Chain, Procurement and Legal teams to integrate compliance requirements into business operations.
• Collaborate with Global Integrity & Compliance teams to align regional activities with global strategy and expectations.
• Support regional and global compliance projects, initiatives and governance activities.
• Provide practical, business‑oriented compliance guidance while maintaining strong governance standards.

8. Team Leadership and Supervision

• Provide day‑to‑day supervision, support and guidance to Compliance Specialist(s) and other regional compliance support personnel.
• Review and oversee operational outputs, reporting deliverables and assigned compliance activities of direct reports.
• Support development, mentoring and training of junior compliance team members.
• Allocate responsibilities and monitor workload management within the regional compliance team.
• Foster a collaborative, accountable and service‑oriented team culture.

9. Quality, Pharmacovigilance and Training Compliance

• Adhere to all company policies and procedures relating to patient safety and pharmacovigilance.
• Ensure prompt forwarding of Product Quality Complaints, Adverse Events and Medical Information Requests to the relevant Quality Assurance, Pharmacovigilance or Medical Affairs personnel.
• Ensure completion of all mandatory compliance and pharmacovigilance training requirements according to training plans.

Key Performance Indicators (KPIs)

• Effective management of the Africa Regional Compliance Programme.
• Timely and accurate completion of the Africa Compliance Operations reporting requirements.
• Achievement and tracking of regional compliance KPIs.
• Quality and effectiveness of compliance monitoring activities.
• Timely remediation and CAPA closure rates.
• Training completion and compliance awareness metrics.
• Responsiveness and quality of stakeholder support.
• Quality of compliance reporting and governance oversight.
• Effective supervision and development of direct reports.
• Ability to identify and mitigate compliance risks proactively.
• Collaboration with regional and global stakeholders.
• Maintenance of high ethical standards and professionalism.

Number of Direct Reports

1–3 (or as determined by organisational structure)

Financial Responsibility

Limited direct budget responsibility; oversight of compliance operational activities and initiatives where applicable.

Geographic Scope

Africa Region

Qualifications and Experience

Professional Qualifications

• Admitted Attorney
• Registered Pharmacist
• Qualified Auditor
• Qualified Accountant
• Additional compliance certifications will be advantageous.

Education

• Bachelor’s Degree in Law, Pharmacy, Accounting, Auditing, Compliance, Business or related field.
• Postgraduate qualifications in Compliance, Law, Business or Risk Management will be advantageous.

Experience

• Minimum of 5 years’ experience in a compliance role within a multinational pharmaceutical company.
• Experience supporting or managing compliance programmes across multiple African markets.
• Experience in pharmaceutical compliance monitoring, investigations, due diligence and governance processes.
• Strong experience with pharmaceutical industry compliance frameworks and operational governance processes.
• Experience managing compliance reporting, metrics and KPI tracking.
• Prior supervisory or people management experience will be advantageous.

Competencies and Skills

• Strong understanding of pharmaceutical compliance frameworks and anti‑bribery requirements.
• Strong knowledge of healthcare and pharmaceutical regulations across African markets.
• Familiarity with relevant pharmaceutical industry codes, anti‑bribery requirements, privacy legislation and healthcare compliance obligations applicable to the Region.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement abilities.
• Strong report writing and presentation skills.
• High level of integrity, professionalism and ethical judgement.
• Strong organisational and project management capabilities.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Strong interpersonal skills and collaborative leadership style.
• Service‑oriented and solution‑driven mindset.
• Proficiency in Microsoft Office and compliance systems/tools.

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