Internal Sales Representative (FMCG) - Hospitality

In order to be considered the following is required:

• Matric (Grade 12) essential
• Diploma or Certificate in Sales, Marketing, Business Administration, or a related field is advantageous
• 2–5 years' experience in internal sales, telesales or customer service within the FMCG industry
• Experience working with retailers, wholesalers, distributors or key accounts preferred
• Proven track record of achieving sales targets
• Strong sales and negotiation skills
• Excellent communication and interpersonal skills
• Customer-focused with a proactive approach
• Strong administrative and organizational abilities
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP and CRM systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills

Key Performance Indicators (KPIs):

• Achievement of sales targets
• Customer retention and satisfaction levels
• Order processing accuracy
• Response time to customer enquiries
• Growth in existing customer accounts
• Number of new sales opportunities generated
• Debtor management support and account compliance

Duties & Responsibilities:

Sales & Business Development:

• Achieve monthly, quarterly, and annual sales targets
• Proactively contact customers to generate sales and promote products
• Identify upselling and cross-selling opportunities within existing accounts
• Follow up on sales leads and customer enquiries promptly
• Develop and maintain strong relationships with customers to encourage repeat business
• Assist in executing sales promotions, campaigns and product launches

Customer Service:

• Provide professional and efficient support to customers regarding products, pricing and availability
• Resolve customer queries, complaints, and order issues in a timely manner
• Ensure high levels of customer satisfaction and retention
• Maintain accurate customer records and communication logs

Order Management:

• Process customer orders accurately and efficiently
• Monitor order status and coordinate with logistics, warehousing, and distribution teams
• Ensure timely delivery of products and communicate any delays to customers
• Manage returns, credits, and claims according to company procedures

Account Administration:

• Prepare quotations, sales reports, and customer account updates
• Monitor customer purchasing trends and identify growth opportunities
• Assist with customer account reconciliations and payment follow-ups where required
• Maintain accurate CRM and sales system records

Market & Product Knowledge:

• Maintain up-to-date knowledge of company products, pricing structures and promotions
• Monitor competitor activities and market trends
• Provide feedback to management on customer needs and market opportunities

Team Collaboration:

• Work closely with external sales representatives, customer service teams, and operations departments
• Support key account management activities where required
• Participate in sales meetings, training sessions, and business reviews

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