IT Specialist (Hardware, Systems & Networks)

Key responsibilities

IT Infrastructure & Hardware Management

• Install, configure, and maintain all IT hardware including desktops, laptops, industrial PCs, printers, scanners, handheld devices, and shopfloor terminals.
• Support production-line IT equipment and operator stations.
• Manage hardware lifecycle, asset register & tracking, and replacement planning.
• Coordinate procurement and supplier management for IT equipment.
• Management of all cell phone contracts

Systems Administration (Collaboration with various clients)

• Administer Windows Server environments, Active Directory, and user access management.
• Maintain ERP, manufacturing, and commercial system availability.
• Manage Microsoft 365, cloud services, and collaboration platforms.
• Implement system updates, patching, and performance monitoring.
• Maintain structured data backups and disaster recovery processes.
• Support EDI systems and OEM customer portals where applicable.

Network & Connectivity Management

• Maintain plant LAN/WAN infrastructure, Wi‑Fi networks, and VPN connectivity between sites.
• Configure and manage switches, routers, firewalls, and network security appliances.
• Ensure stable connectivity for:
  • Production systems (Checkmate)
  • Remote users
• Monitor network performance and proactively resolve issues.
• Support multi‑site connectivity aligned with company expansion plans

Cybersecurity & Automotive Compliance

• Manage cybersecurity standards aligned with automotive industry requirements.
• Support compliance for:
  • TISAX
  • ISO 27001 principles
  • OEM customer IT security requirements (Cyber Security Supply Chain)
  • POPIA data protection compliance
• Manage endpoint protection, antivirus, and access controls.
• Conduct vulnerability monitoring and incident response.
• Manage all internal and customer IT audits.

Production & Operational Support

• Provide IT support to manufacturing operations ensuring uninterrupted production.
• Support barcode systems, label printers, traceability systems, and quality data capture.
• Work closely with Operations to support automation and digitalisation initiatives.
• Assist with system integration for new production lines and equipment.
• Participate in plant projects and continuous improvement initiatives.

User Support & Service Delivery

• Provide first‑ and second‑level IT support to plant and office users.
• Manage onboarding/offboarding processes (accounts, devices, permissions).
• Maintain IT helpdesk and incident tracking.
• Train employees on systems usage and cybersecurity awareness.

Documentation & Governance

• Maintain IT policies, procedures, and infrastructure documentation (IMS)
• Support management reporting on IT performance and risks.

Commercial Data & Reporting

• Maintain and develop dashboards and commercial KPIs.
• Maintain commercial databases and analytical tools.
• Improve data accuracy and reporting automation
• Maintain customer pricing databases and commercial agreements

Key Performance Indicators (KPIs)

• Mean Time to Resolution (MTTR): The average time taken to resolve a reported IT incident.
• First Contact Resolution (FCR): The percentage of user issues resolved during the first interaction without escalation.
• First Response Time (FRT): The average time it takes for IT to acknowledge a newly submitted ticket.
• Customer Satisfaction Score (CSAT): End‑user ratings on the quality and helpfulness of the IT support they received.
• System Uptime Percentage: The availability of critical business systems and networks.
• Backup Success Rate: The percentage of scheduled system and data backups that complete without errors.
• Patch Compliance Rate: The percentage of company endpoints and production servers successfully updated with critical security patches by established deadlines.
• Time to Detect (TTD): The average time taken by the IT or security team to identify an attempted breach or threat.
• Time to Contain (TTC): The average time required to neutralize and isolate a detected threat to prevent widespread damage.
• Security Incident Rate: The total number of successful breaches, malware infections, or security anomalies over a set period.

This position has a key function within the groups organisation.

Educational Requirements & Experience

• B-Tech / Hon Degree in Information Technology (preferred)
• 2–4 years’ experience (internship or graduate experience in a manufacturing IT environment is advantageous)
• Exposure to Cyber Security standards in particular TISAX / ISO 2700 compliance

Personal Competencies

• Strong attention to detail and analytical mindset
• Self‑motivated with a strong willingness to learn
• Ability to work independently and collaboratively
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines

Professional Competencies

• Ability to translate data into actionable insights
• Strong organisational and planning skills
• Curiosity and interest in digital transformation
• Structured problem‑solving approach

Social Competence

• Good planning, organisational, and administrative skills
• Ability to communicate clearly
• Ability to manage Conflict

Strategy Competence

• Cost awareness
• Drive continuous improvements in the IT environment

Company Culture Competence

• Value increasing
• Customer focussed
• Solution orientated

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