Customer Experience Quality Analyst

WNS in Cape Town is hiring a Quality Assessor to enhance the customer experience by assessing call centre interactions across various channels. Responsibilities include conducting quality audits, providing feedback to agents, and preparing relevant quality reports.

Ideal candidates should have at least 24 months’ experience in a similar role, a Grade 12/Matric certificate, and ideally a Lean Six Sigma certification. The position involves rotational afternoon and night shifts with a focus on continuous improvement.

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