We're looking for a highly organised and customer-focused IT Support Administrator to help deliver excellent support services to our clients and internal teams. This role combines helpdesk administration, reporting, asset management, supplier coordination, and customer support in a fast-paced remote environment.
Act as the first point of contact for helpdesk tickets.
Assign and manage support tickets through Freshdesk.
Maintain and update Excel reports and operational trackers.
Monitor and report on helpdesk performance.
Maintain hardware and software asset inventories.
Assist with ordering technology equipment and software.
Liaise with suppliers regarding orders and replacements.
Respond to customer enquiries professionally and efficiently.
Maintain accurate records of support requests and resolutions.
Create and maintain technical documentation.
Escalate issues where required and coordinate with technical teams.
Fully remote position.
40 days paid holiday annually.
Opportunity to work with an international team.
Exposure to a wide range of technologies and business operations.
08:30 – 17:00 (UK Time) Monday to Friday
Minimum 2 years' experience in technical support and administration.
Strong Microsoft Office
Excellent communication and customer service skills.
Strong organisational skills and attention to detail.
Ability to work independently and manage multiple priorities.
Technical troubleshooting knowledge is advantageous.
IT Support Administrator • Riebeek Kasteel, WC, ZA
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