IT Operations Administrator

Ever thought about working remotely for a UK-based company?

We're looking for a highly organised, reliable, and proactive IT Operations Administrator to join our growing team. This is an exciting opportunity to work remotely for a UK-based company while gaining exposure to IT operations, helpdesk administration, technical support coordination, reporting, procurement, and customer service.

If you enjoy keeping things organised, supporting users, and ensuring operations run smoothly behind the scenes, we'd love to hear from you.

Duties & Responsibilities

• Act as the first point of contact for incoming helpdesk tickets.

• Assign and manage support tickets efficiently through Freshdesk.

• Monitor and report on helpdesk performance and ticket status.

• Maintain and update Excel reports and operational trackers.

• Maintain hardware and software asset inventories.

• Assist with the procurement of IT equipment and software.

• Follow up on orders and coordinate deliveries with suppliers.

• Liaise with vendors regarding hardware replacements and warranty claims.

• Respond to customer enquiries professionally and efficiently.

• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.

• Create and maintain technical documentation and internal procedures.

• Escalate issues where required and collaborate with technical teams to ensure timely resolution.

• Keep customers and colleagues informed of progress and outcomes.

• Support continuous improvement of operational processes and service delivery.

Remote Work Requirements

To be successful in this role, you will need:

• A reliable internet connection (fibre preferred), access to a laptop or desktop that meets basic work requirements, and a backup solution for connectivity or power outages where possible.

• A professional home working environment suitable for remote work.

• The ability to communicate effectively using virtual collaboration tools.

What's In It For You?

• Fully remote position.

• Opportunity to work for a UK-based company.

• Exposure to international business operations and clients.

• 40 days paid holiday annually.

• Supportive and collaborative team environment.

• Opportunities to learn and grow within the business.

Working Hours

08:30 – 17:00 (UK Time) Monday to Friday

1. Minimum 2 years' experience in a technical support, helpdesk, or IT administration role.

2. Proven administration experience with strong organisational skills.

3. Proficiency in Microsoft Excel, Word, Outlook, and Teams.

4. Experience working with ticketing systems (Freshdesk experience advantageous).

5. Strong attention to detail and ability to manage multiple tasks simultaneously.

6. Excellent written and verbal communication skills.

7. Outstanding customer service skills with a professional and solutions-focused approach.

8. Ability to work independently in a remote environment.

9. Knowledge of hardware, software, networking, and troubleshooting principles is advantageous.

10. Ability to work under pressure and meet deadlines.