We're looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations, maintain accurate records, coordinate suppliers, and ensure excellent service delivery.
Coordinate incoming support requests and ticket allocation.
Monitor and report on helpdesk activity.
Maintain operational reports and performance trackers.
Manage hardware and software inventories.
Coordinate equipment purchases and replacements.
Work with suppliers and vendors to resolve equipment-related matters.
Assist with customer enquiries and issue resolution.
Maintain support documentation and process guides.
Collaborate with technical teams to ensure efficient service delivery.
Fully remote role.
40 days paid holiday annually.
Opportunity to gain exposure to IT operations and service delivery.
Work with a dynamic international team.
08:30 – 17:00 (UK Time), Monday to Friday
Minimum 2 years' experience in administration, helpdesk support, or technical support.
Strong organisational and coordination skills.
CRM systems and Microsoft Office proficiency.
Strong communication skills.
Customer-focused and solution-oriented mindset.
Ability to manage multiple priorities effectively.
A reliable internet connection (fibre preferred).
A backup solution for connectivity or power outages (UPS, inverter, generator, or alternative internet connection where possible).
IT Operations & Support Coordinator • Ceres, WC, ZA
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