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Optimal Growth Technologies
Trainer / Change Manager (French)Optimal Growth Technologies • Cape Town, ZA
Trainer / Change Manager (French)

Trainer / Change Manager (French)

Optimal Growth Technologies • Cape Town, ZA
30+ days ago
Job description

Summary

  • We are seeking a proactive and detail-oriented Trainer / Change Manager to lead organizational change management and training activities across technology solution initiatives and related releases.
  • This role will be responsible for developing and executing change strategies, creating communication and training materials, coordinating training delivery, and ensuring business readiness for system and process changes.
  • The ideal candidate will have strong communication skills, a solid understanding of change adoption best practices, and experience supporting large-scale transformation or technology-driven projects.

Key Responsibilities

  • Partner with project teams to plan and execute change management strategies that promote user adoption and minimize disruption.
  • Develop and maintain a structured change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
  • Design, develop, and deliver training content (presentations, job aids, e-learning modules, and videos) tailored to various user groups.
  • Coordinate and schedule training sessions (virtual and/or in-person), ensuring participation across impacted teams and regions.
  • Manage communications related to business and system changes, including announcements, updates, and stakeholder briefings.
  • Establish and maintain a centralized repository for training materials, job aids, FAQs, and user support documentation.
  • Collaborate with business and functional leads to identify training needs for ongoing releases and initiatives.
  • Conduct post-training evaluations and gather user feedback to measure effectiveness and continuously improve delivery.
  • Act as the primary point of contact for end-user queries related to change initiatives and training support.
  • Maintain documentation for change and training activities to support knowledge transfer and ongoing reference.
  • Ensure all change and training activities align with organizational governance and compliance standards.
  • Drive continuous improvement in change management and training practices across the program.

Qualifications

  • Bachelor's degree in Communications, Human Resources, Organizational Development, Business, or a related field.
  • 3+ years of experience in change management, training, or communications within large-scale transformation or technology solution environments.
  • Proven ability to plan and execute end-to-end change management and training initiatives.
  • Strong written and verbal communication skills in both English and French.
  • Experience designing and delivering training across multiple formats (instructor-led, virtual, and self-paced learning).
  • Ability to engage with diverse stakeholders and adapt messaging for different audiences.
  • Experience working within structured governance or compliance-driven environments.
  • Proficiency in standard business tools (e.g., document creation, presentations, collaboration platforms).
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
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Trainer / Change Manager (French) • Cape Town, ZA

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