Outbound Sales Agent (Cold Calling)

(Strong for experienced agents and sales‑first environments)

Outbound Dialler Sales Agent

Purpose of the Role

To deliver compliant, high‑quality energy sales through outbound dialler activity, maximising conversion while meeting strict quality and regulatory standards.

Key Responsibilities

• Handle high‑volume outbound calls via predictive dialler
• Convert qualified leads into completed energy sales
• Follow approved scripts and compliance processes
• Overcome objections confidently while maintaining customer trust
• Meet or exceed KPIs including conversion, quality, and call efficiency
• Accurately record all customer interactions and sales outcomes

Key Skills & Experience

• Proven outbound telesales or energy sales experience
• Strong objection handling and closing skills
• Comfortable working to daily performance targets
• Excellent listening and communication skills
• Ability to absorb detailed product and regulatory training

Performance Measures

• Quality and compliance scores
• Productivity (calls, talk time, sales per hour)
• Customer satisfaction outcomes
• Energy or utilities sales experience
• Knowledge of regulated sales environments

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