Service Manager
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Field Service ManagerWest Coast Personnel • ZA
Field Service Manager
West Coast Personnel • ZA
19 days ago
Job description
Role Overview
- The Field Service Manager is responsible for leading the service function, ensuring that all installations, commissioning, maintenance, and technical support are delivered efficiently and to a high standard.
- You will oversee a team of technicians, manage client relationships, and play a key role in driving operational excellence, service revenue, and continuous improvement within the business.
- This is a hands-on leadership role, combining technical expertise, team management, and client engagement.
Key Requirements
- Engineering qualification (BTech / National Diploma – Mechanical preferred)
- Gas Practitioner Licence – essential
- 8–10 years’ experience in an industrial/engineering environment
- 3–4 years’ experience with boilers and burners (installation & commissioning)
- Strong leadership and problem-solving skills
- Ability to issue COC certificates
- Working knowledge of boiler and combustion systems
- Electrical knowledge (ELC1/ELC2 advantageous)
Key Responsibilities
Service Operations & Technical Delivery (Core Focus)
- Plan, schedule, and manage service, maintenance, installations, and commissioning
- Oversee technicians and ensure high-quality technical execution and safety compliance
- Support fault finding, diagnostics, and system optimisation
- Ensure completion of preventative, corrective, and statutory maintenance
Client & Stakeholder Management
- Act as the primary client contact for service-related matters
- Maintain strong relationships and ensure excellent service delivery
- Provide clients with performance insights and system improvement recommendations
Sales & Business Growth
- Support and contribute to service revenue and SLA growth
- Identify opportunities to expand service offerings to clients
- Assist with technical presentations and solution proposals
BMS (Boiler Management System) & Innovation
- Drive development and rollout of BMS systems
- Support system monitoring, reporting, and optimisation initiatives
- Contribute to improving efficiency and energy performance
Team Leadership & Development
- Lead, mentor, and develop service technicians
- Ensure compliance with training, safety, and regulatory requirements
- Drive accountability and performance within the team
Administration & Reporting
- Ensure accurate quotes, invoicing, and site reporting
- Oversee completion of COCs and project documentation
- Monitor system performance and provide structured reports
Key Focus Areas
- Service delivery & operational efficiency
- Technical excellence in boilers and burners
- Client satisfaction and relationship management
- Revenue growth and service expansion
- Team leadership and performance
Ideal Candidate
- Strong technical expertise in industrial heating / combustion systems
- Proven team leadership and management experience
- Hands-on, organised, and results-driven
- Client-focused with strong communication skills
- Able to balance technical, operational, and commercial priorities
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Field Service Manager • ZA
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