General Manager

This is a hands-on leadership role for a senior hospitality professional who understands what it takes to run a small-footprint luxury lodge to an exacting standard. With just five suites, every guest interaction carries weight, and the GM will be expected to be a visible, engaged presence across the entire operation, from the boma to the bush and everywhere in between.

Core Criteria:

• Minimum 5 years' experience as a General Manager or Lodge Manager within a luxury safari lodge
• Minimum 7 to 10 years' total experience in luxury hospitality
• Diploma or degree in Hospitality, Hotel, Tourism, or Business Management
• Proven track record managing all-inclusive luxury lodge operations across multiple departments
• Strong financial and commercial management skills, including budget preparation and GOP accountability
• Solid understanding of safari operations, conservation protocols, and reserve compliance
• Experience building and leading multidisciplinary teams, including HOD mentorship and succession planning
• Comfortable hosting VIP guests, travel partners, and media visits personally

Core Responsibilities:

• Lead all day-to-day lodge operations and ensure seamless coordination across departments, including Rooms, F&B, Housekeeping, Maintenance, Safari Operations, and Guest Experience
• Personally host VIP guests and travel trade visitors, and maintain exceptional guest satisfaction scores
• Prepare and manage annual budgets, monitor costs across all departments, and produce monthly financial and operational reports
• Recruit, coach, develop, and retain a high-performing team, with a strong focus on accountability and engagement
• Work closely with the Executive Chef to deliver exceptional dining experiences in line with luxury safari standards
• Oversee wine, beverage, and cellar management
• Partner with the Head Guide to maintain guiding standards and ensure safe, memorable safari experiences
• Oversee preventative maintenance schedules and capital expenditure projects, ensuring the property is kept to an immaculate standard throughout
• Champion conservation and sustainability initiatives, community engagement, and responsible tourism practices
• Build and maintain relationships with travel agents, DMCs, and tour operators, and support marketing and business development efforts
• Ensure full compliance with health, safety, hygiene, fire, and security legislation

This is a live-in position.