UK Customer Service Advisor
Concentrix • Cape Town, Western Cape, ZA
30+ days ago
Job description
Customer Service Advisor
Join to apply for the Customer Service Advisor role at Concentrix.
Are you looking for an opportunity to jumpstart your career in the service industry? Concentrix invites you to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign from our Cape Town office. The role offers a base salary of R7524,56 + incentives.
What You’ll Gain
- Base salary of R7524,56 + incentives
- Medical aid and insurance for employee and two dependents
- Pension fund
- Subsidized transport
- Employee Assistance Programme (EAP)
- Group life cover
- Financial well‑being, will writing and stress‑management sessions
- Team building and upskilling opportunities
- Interactive and inclusive company culture
Responsibilities
- Take ownership of high‑profile escalated cases from beginning to resolution.
- Manage work orders within business SLA’s.
- Proactively offer solutions to customer issues and concerns.
- Consistently apply agreed behavioural and compliance standards.
- Share knowledge and skills with other team members.
- Communicate new, relevant information to colleagues, customers and managers.
- Develop and maintain current knowledge of the campaign.
- Ensure first‑contact resolution at all times.
- Protect information security and correctly report any issues.
- Provide excellent customer experiences at all times.
- Verify and update customer information.
Qualifications
- Minimum 6 months of international contact centre experience (essential).
- Passed Grade 12.
- Ability to work shifts aligned to UK business hours.
- Proficient verbal English communication.
- Self‑motivated and highly responsible.
Eligibility to Work
Only candidates legally authorized to work in SA will be considered.
Equal Employment Opportunity
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
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