IT Support Technician

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.extraordinary.* Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.* Ensuring correct software is loaded onto the user's machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.* Front Line Desktop Support via Chat Support or Jira Service Management initiated requests* Troubleshoot problems via Teams, in-person remote desktop technologies* Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios* Office365, Exchange on-prem and Exchange365 experience.* Microsoft Entra and Active Directory administration.* User Rights Management via group membership changes in Active Directory and Entra* Corporate and Call Centre applications support, troubleshooting and issue escalation* Knowledge and experience on Windows 11 and Mac* Ability to diagnose and fix Hardware problems, ability to replace hardware parts.* Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals* Good knowledge of Dell products* Keen learner, able to apply new technologies /methods as they become available* Clear, confident communication (written and verbal), and the ability to breakdown complex ideas* A collaborative mindset, working smoothly with cross-functional teams to hit shared goals* Strong organisational skills and the ability to manage multiple projects without dropping the ball* Exceptional attention to detail and a commitment to high-quality work* Adaptability - you stay sharp, productive and positive in fast-moving environments* IT Qualification in A+ and AZ-900* 2-3 years' experience providing corporate end user desktop support* 2-3 years' experience supporting Windows workstations and laptops (installation, configuration, troubleshooting)* 2-3 years' experience administering Active Directory / Microsoft Entra ID, including user and group management* Valid driver's license and own vehicle* Ability to work shifts* Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill* Experiencing in monitoring of systems #J-18808-Ljbffr