Banqueting Head Waiter

Duties

• Supervise and coordinate banquet and event service operations
• Lead and support the banqueting service team during events
• Deliver exceptional guest service and maintain 5* hospitality standards
• Brief staff before events regarding service requirements and event details
• Monitor service quality, presentation, and guest satisfaction
• Handle guest requests and resolve service issues professionally
• Ensure banquet venues are clean, organized, and properly prepared
• Coordinate effectively with kitchen, bar, and event teams
• Maintain compliance with hygiene, health, and safety standards
• Assist with stock control, equipment handling, and operational reporting
• Provide a warm and welcoming experience to guests, ensuring their satisfaction and comfort
• Receive guests in a friendly and welcoming manner
• Receive meal orders and serve food and beverages to guests
• Ensure cleanliness of dining areas, including setting and clearing tables
• Provide menu recommendations and answer guests' questions about food and beverages
• Assist with any other guest needs to enhance their dining experience
• Follow health and safety regulations, including food handling guidelines
• Work closely with kitchen and bar staff to ensure smooth service
• Collaborate with other staff to ensure smooth operations and a positive guest experience.
• Cash handling: Process payments and maintain accuracy in billing.
• Enhance the guest experience by providing a personalized service ensuring memorable guest
• Upsell menu options and make recommendations with confidence to enhance guests' experience.
• Adhere to all health, safety, and service regulations protocols.
• Perform other duties and tasks as operationally required.

Requirements

• Hospitality related qualification advantageous
• At least 2 years’ experience in a Head waiter capacity working in a 5* star hotel environment
• Experience working in a hotel banqueting / conferencing environment preferable
• Strong leadership and team supervision skills
• Ability to motivate and lead a team
• Experience in menu and food pairing.
• Knowledge of cocktails, wines, and other alcoholic beverages is advantageous.
• Well-groomed and professional disposition
• Be well versed in the English language essential (additional languages are a plus).
• Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
• Ability to manage conflict and challenging situations with respect and diplomacy
• Ability to multitask and to work long hours on your feet within a fast-paced pressurized environment
• Excellent communication and interpersonal skills.
• Strong attention to detail and efficiency pertaining to area of responsibility.
• Flexibility to work on weekends, public holidays, evenings and as per operational requirements.
• Proficiency in Microsoft Office and F&B operating systems

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