German-Speaking Customer Service Advisor (Online Retail)
Cross Border Talents • Durban, KwaZulu-Natal, ZA
30+ days ago
Job description
Our client, a leading online retail company, is seeking German-speaking Customer Service Advisors to join their dynamic team in Umhlanga. This role is ideal for customer-focused individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.
Location: Umhlanga, Durban (On-site)
Start Date: 6 April 2026; 30/Jun/26; 31/Aug/26; 31/Oct/26
Salary: R24,000 per month + Benefits
Working Hours: 24/7 Rotational Shifts
Key Responsibilities
- Provide high-quality customer support to German-speaking customers via multiple channels
- Resolve customer queries efficiently and professionally
- Handle complaints and provide appropriate solutions within set timelines
- Maintain accurate records of customer interactions
- Deliver a positive customer experience aligned with company standards
Minimum Requirements
- German language proficiency (B2–C2 level) – written and spoken
- Good command of English for internal communication
- Matric / Grade 12 qualification (essential)
- Valid South African ID or residence permit
Preferred Experience & Skills
- Previous customer service or call centre experience (retail experience advantageous)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, customer-focused environment
- Comfortable working rotational shifts (including weekends)
- Basic computer literacy and ability to navigate support systems
Work Environment
- Fully on-site role based in Umhlanga
- Collaborative, multicultural team environment
- Structured training and onboarding support
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