Operating Officer - Retail

Port Elizabeth, South Africa | Posted on 01/12/2026

• Develop andimplement the Retail Division’s strategy in alignment with the Group’slong-term growth and sustainability objectives.


• Oversee theperformance of all retail business units, ensuring synergy across franchisemanagement, finance, technology, and support services.


• Driveinnovation in the retail and franchising model to strengthen competitiveness,profitability, and scalability.


• Representthe Retail Division at Executive level, contributing to Group strategicplanning and governance.


• Support theHead of Operations to ensure effective franchisee relationships, strongbusiness support, and consistent adherence to brand and operational standards.


• Givestrategic oversight and support on business growth, ensuring efficient projectdelivery, cost control, and compliance with various regulations and standards.


• Ensureoptimal regional management structures to support franchise performance andalignment with Group objectives.


• Oversee theAudiology Division, ensuring commercial growth, product and service innovation,and franchisee support in the audiology sector.


• Supportmarket expansion and diversification within optometry and audiology verticalsthrough data-driven and customer-focused initiatives.


• Overseestrategic IT operations including infrastructure, call centres, and softwaredevelopment projects to ensure seamless connectivity and system reliabilityacross the retail network.


• Support theHead of IT to achieve digital transformation projects that enhance franchiseperformance, data visibility, and customer experience.


• Ensurestrong cybersecurity, system integration, and effective technology governance.


• Support theFactory Manager in the strategic vision, and to deliver cost-effective,high-quality store fittings and renovations aligned with brand standards.


• Support scheduling,procurement, and project execution to meet timelines and maintainprofitability.


• Partnerwith the Head of Finance (Retail) to manage divisional budgets, financialperformance, and capital expenditure.


• Monitorprofitability, cost-to-revenue ratios, and operational efficiency across allretail functions.


• Drivefinancial discipline, compliance, and strong governance across the division.

Requirements

• Bachelor’sDegree in Business Management, Retail Management, Operations, or related field.


• 8 - 10+years’ senior leadership experience within retail, franchising, or multi-unitoperational environments.


• Proventrack record in leading complex, multi-disciplinary teams across operations,IT, and finance.


• Strongunderstanding of franchise systems, retail operations, and project management.


• Experiencein healthcare, medical or FMCG sectors will be a distinct advantage.

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