SUMMARY:
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POSITION INFO:
Key Responsibilities
Develop and implement the annual technical training plan for the South African region
Coordinate and deliver scheduled and ad hoc technical training programmes
Liaise with internal technical departments, regional management and dealer networks to coordinate training requirements
Design and customise training programmes to meet the needs of different learner groups
Deliver product knowledge and maintenance training to internal technical and service teams
Coordinate and conduct customer training sessions both on-site and at training facilities
Develop and maintain technical training manuals, presentations and learning materials
Ensure training content remains aligned with new products and technical updates
Manage training schedules, attendance records and training resources
Utilise training management systems to plan, monitor and report on training activities
Evaluate training effectiveness and identify continuous improvement opportunities
Provide technical support during product launches and service initiatives
Perform additional duties as required by management
Techncial Training Officer • Kempton Park, South Africa
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