Key Account – Parts Distribution Centre (KA-PDC) Coordinator

Key Account – Parts Distribution Centre (KA-PDC) Coordinator

Reference: MID695 Location: Kempton Park, Gauteng Employment Type: Permanent

About the Opportunity

Our client is seeking an organised and customer-focused Key Account – Parts Distribution Centre (KA-PDC) Coordinator to support the efficient coordination of aftermarket parts distribution and key account operations.

Minimum Requirements

• Grade 12 (Matric)

• Diploma or Degree in Supply Chain Management, Logistics, Business Administration or a related field will be advantageous

• Minimum 3 years' experience in customer service, parts coordination, logistics, supply chain or warehouse administration

• Experience working within the construction, mining, automotive, heavy equipment or industrial sectors will be advantageous

• Computer literate in Microsoft Office (Excel, Word and Outlook)

• Experience working with ERP systems such as SAP or similar

• Excellent organisational and administrative skills

• Valid driver's license

Advantageous

• Experience coordinating aftermarket parts or warehouse operations

• Knowledge of inventory management and logistics processes

• Experience supporting dealer networks or key account customers

• Understanding of order fulfilment and distribution centre operations

Key Responsibilities

Key Account Coordination

• Build and maintain strong relationships with key account customers and dealer networks

• Serve as the primary point of contact for parts order enquiries and customer support

• Coordinate customer requirements with internal departments to ensure service excellence

• Monitor customer orders and provide regular updates on delivery status

• Resolve customer queries and escalate issues where required

Parts Distribution Coordination

• Coordinate the processing and fulfilment of parts orders

• Liaise with warehouse, logistics and procurement teams to ensure stock availability

• Monitor order accuracy, picking, packing and dispatch activities

• Coordinate urgent and priority customer orders

• Track deliveries and ensure on-time order fulfilment

Inventory & Administration

• Assist with inventory control and stock monitoring

• Maintain accurate order records and customer information

• Process transactions within the ERP system

• Prepare reports on order status, inventory and customer service performance

• Support stock counts and inventory reconciliation activities

Operational Support

• Coordinate communication between sales, aftersales, logistics and warehouse departments

• Assist with planning and scheduling customer deliveries

• Monitor key performance indicators relating to customer service and order fulfilment

• Identify opportunities to improve operational efficiency and customer satisfaction

• Ensure compliance with company procedures and quality standards

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