Counter Manager – Chanel – Woolworths Cavendish (3 Month Contract)

Purpose of the Role

• Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Previous in store Counter Manager experience
• Certificate in Beauty/Make-Up is advantageous