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IT Service Desk EngineerWest Coast Personnel • Cape Town, ZA
IT Service Desk Engineer

IT Service Desk Engineer

West Coast Personnel • Cape Town, ZA
30+ days ago
Job description
  • We’re looking for a proactive IT Support Engineer to join our growing team, supporting a mix of education and business clients. This is a varied, hands-on role offering exposure to modern cloud technologies, networking, and end-user environments.

Key Responsibilities

  • Manage and resolve IT support tickets efficiently, ensuring timely and effective solutions
  • Provide 1st & 2nd line support across hardware, software, networking, and security issues
  • Configure, manage, and troubleshoot Microsoft Azure environments
  • Administer and support Google Workspace, including user management and issue resolution
  • Diagnose and resolve Windows OS-related issues across client systems
  • Maintain clear and professional client communication, providing updates and guidance
  • Create and maintain technical documentation of systems, environments, and resolutions
  • Deliver remote support with occasional on-site visits to support field engineers

Technical Skills Required

  • Strong knowledge of Windows & Mac environments, including Windows Server, Active Directory, GPO, DHCP & DNS
  • Experience with cloud platforms: Microsoft 365, Azure, Intune & Google Workspace
  • Solid understanding of networking: switching, VLANs, firewalls, WAN, and remote fault diagnosis
  • Experience with virtualisation (Hyper-V) and server hardware troubleshooting (incl. RAID)
  • Knowledge of MDM solutions and mobile device support (iOS, Android, ChromeOS)
  • Familiarity with WiFi infrastructure (e.g. Ruckus, Cambium, Omada)
  • Experience supporting AV/EdTech systems (projectors, interactive screens, etc.)
  • Strong understanding of user profiles, file sharing, and permissions
  • Good working knowledge of end-user applications (Microsoft Office, browsers, etc.)

About You

  • Minimum 2 years’ experience in an IT support role (MSP or education environment preferred)
  • Strong problem-solving skills with a logical and methodical approach
  • Excellent communication and customer service skills
  • Able to work independently and collaboratively
  • Adaptable and comfortable in a fast-paced environment
  • Relevant certifications (CompTIA, Microsoft, ITIL) advantageous
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IT Service Desk Engineer • Cape Town, ZA

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