ServiceNow Administrator / Developer

ServiceNow Administrator / Developer

• A leading global professional services organisation, with a significant international footprint across multiple regions and jurisdictions, is seeking an experienced ServiceNow Administrator / Developer to join its Information Technology team based in Sandton, Johannesburg.
• This role forms part of a global Service Management Applications team responsible for the administration, development, enhancement, and ongoing support of the ServiceNow platform. The successful candidate will act as a subject matter expert (SME) for ServiceNow, ensuring platform stability, governance, automation, and continuous improvement while supporting business stakeholders across a complex enterprise environment.
• The ideal candidate will possess strong ServiceNow administration experience, excellent stakeholder engagement skills, and a passion for delivering scalable, innovative solutions that enhance service management capabilities and business processes.

Minimum Requirements
Qualifications

• Relevant tertiary qualification in Information Technology, Computer Science, Information Systems, or a related field.
• Certified ITIL Foundation qualification (essential).
• ServiceNow Certified System Administrator (advantageous).
• Additional ServiceNow certifications highly advantageous.

Experience

• Minimum 2+ years’ hands-on experience as a ServiceNow Administrator.
• Experience configuring, administering, and supporting enterprise ServiceNow environments.
• Experience supporting ServiceNow implementations, enhancements, and platform maintenance.
• Experience working within medium to large enterprise environments.
• Experience engaging with business stakeholders to gather requirements and implement solutions.
• Exposure to working with third-party vendors, consultants, and remote global teams.

Technical Skills

• ServiceNow Administration
• ServiceNow ITSM
• ServiceNow CMDB (Configuration Management Database)
• ServiceNow Asset Management
• ServiceNow Service Portal
• ServiceNow Mobile Applications
• Scoped Application Development
• Workflow Automation
• JavaScript
• XML
• JSON
• ServiceNow Platform Configuration
• User Access Administration
• Platform Monitoring & Maintenance
• ServiceNow Testing & Deployment Validation
• Systems Integration

Knowledge Areas

• IT Service Management (ITSM)
• ITIL Framework
• Configuration Management
• Service Lifecycle Management
• Change Management
• Incident Management
• ServiceNow Platform Governance
• Platform Security & Compliance
• Business Process Automation
• Continuous Service Improvement
• Enterprise Application Support

Key Responsibilities

ServiceNow Administration and Support

• Administer, configure, and maintain the ServiceNow platform and associated modules.
• Monitor platform performance, integrations, scheduled jobs, and data feeds.
• Troubleshoot and resolve platform issues to ensure optimal availability and performance.
• Perform system updates, patches, and maintenance activities.
• Conduct user access reviews and monitor licence compliance.

ServiceNow Development and Automation

• Design and implement workflow automation solutions to improve business efficiency.
• Configure, enhance, and support ServiceNow modules and applications.
• Develop scalable platform solutions aligned to business requirements.
• Support integrations between ServiceNow and internal or third-party systems.

Incident Management and User Support

• Manage ServiceNow incidents, service requests, and user queries within agreed SLAs.
• Provide technical support and troubleshooting across the platform.
• Investigate and resolve escalated issues.
• Ensure appropriate testing and validation of platform changes before deployment.

Stakeholder Engagement and Business Analysis

• Engage with business stakeholders to gather requirements and deliver effective ServiceNow solutions.
• Facilitate workshops, training sessions, and user adoption initiatives.
• Collaborate with technical teams, vendors, and consultants on solution design and implementation.
• Translate business needs into practical system enhancements and workflows.

Governance, Security and Compliance

• Maintain platform documentation, configuration records, and operational procedures.
• Implement and enforce ServiceNow security and governance best practices.
• Support audit, compliance, and risk management activities.
• Ensure data quality and integrity, particularly within the CMDB environment.

Reporting and Continuous Improvement

• Support continuous service improvement initiatives across the ServiceNow environment.
• Identify opportunities for process optimisation, automation, and enhanced service delivery.
• Produce operational reports, platform metrics, and management updates.
• Recommend improvements to enhance user experience, platform performance, and business value

Closing Date: 2026-08-04