IT Infrastructure Support Specialist
Overview
To support, secure, maintain, and improve the organisation's IT infrastructure across the business, ensuring stable, secure, and reliable IT operations. This role requires a hands-on technical professional with experience across infrastructure, networking, systems administration, and Microsoft technologies while driving automation and operational efficiencies.
Qualifications and Technical Requirements
5 years' experience in IT Infrastructure, Systems, or Network Administration
CompTIA A+ and Network+ certifications
MCITP, MCSA, MCSE, or Microsoft equivalent certification
Infrastructure, networking, and systems administration
Windows Server, Active Directory, Microsoft 365, and network administration
Server virtualisation, backups, disaster recovery, and IT security
Microsoft Power Automate workflows and business process automation
MikroTik routing and switching environments
VOIP, hardware, and software environments
Key Performance Areas
Optimise network, server, and infrastructure environments
Configure, support, and troubleshoot routing, switching, VPN, wireless, and firewall environments
Manage Windows Server, Active Directory, Microsoft 365, Exchange Online, and Azure AD environments
Maintain and monitor virtual server environments, backups, disaster recovery, and business continuity processes
Network and infrastructure security controls are maintained and continuously improved
Develop, maintain, and support Microsoft Power Automate workflows to improve operational efficiency
Automate manual business processes using Microsoft technologies
Troubleshoot VOIP, hardware, software, and end-user systems
Investigate and resolve network, server, and infrastructure issues
Provide internal IT support to business users across multiple sites
Maintain accurate technical documentation, network diagrams, system configurations, and asset records
Monitor infrastructure performance and proactively implement improvements to maximise system availability
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