Property Maintenance Coordinator
Minimum Requirements
Grade 12/ Matric
Strong Administrative background - 2 years' experience in similar field
Valid driver's license
Key Responsibilities
Review, evaluate, and prioritise requests for maintenance
Implement preventative maintenance and liaise with service providers as well as all the clients
Interim Inspections
Communication liaison between the tenants, landlords and agents
Following up with tenants and landlords regarding maintenance required
Regularly checking in with the inspectors for inspections due and progress on said inspections
Having a follow-up system in place to ensure that all tickets are followed up on
Regularly following up with tenants regarding their damages and updating the landlords
Weekly reports on progress and activities
Facilitating the damage repairs - tenants and landlords
Assistance with inspection comparisons and checking the comparison with the property inspector
Entry/Exit Inspections
Ensuring that tenants are contacted in advance regarding their damages
Sending vacating guidelines
Liaising with the landlords regarding existing maintenance matters
Arranging damage repairs with contractors (landlord’s maintenance)
Logging all requests on the RR system
General Maintenance
Communication liaison between the tenants, landlords and agents
Attending to all incoming queries, monitoring emails and taking all incoming queries and distributing tasks to the rest of the team
Logging all maintenance requests on the RR system
Obtain quotes and facilitate maintenance repairs
Reporting all queries to the landlords
Providing support to the clients and regular feedback on progress
Ensuring a 24-hour turnaround time
Planning and scheduling daily, weekly and monthly tasks and monitoring the completion of said tasks
Daily and weekly check-ins with contractors - quotes requested, jobs booked, invoices required, etc.
Monitoring client satisfaction through follow-ups
Initiating measures to research and resolve client-raised issues, always working on preemptive measures to eliminate complaints and using initiative to manage the situations
Sourcing and interviewing contractors
Collaborating with clients to identify and implement value-added services
Personal phone calls
Checking up on maintenance and visiting properties for bigger jobs
Visiting properties with the property inspector when there are issues
Calling tenants after big jobs have been done
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