Internal Sales Support - Civil Engineering

Role Overview

The Internal Sales Support candidate will play a pivotal role in ensuring smooth sales operations and excellent customer relationships. Reporting to the Sales Manager, you’ll support the processing of orders and proactively engage with clients to close deals and grow revenue.

Key Responsibilities

• Accurately process and track sales orders, ensuring timely data entry and coordination with operations and logistics
• Proactively contact clients (email/phone) to confirm orders, address queries, close pending deals, and follow up on quotations
• Manage the sales pipeline, update CRM or internal tracking systems
• Generate sales documentation: quotations, order confirmations, delivery notes, sales reports
• Liaise with Warehouse, Installation, and Contracts teams to coordinate delivery logistics and ensure customer satisfaction
• Identify upselling or cross-selling opportunities from existing clients
• Provide administrative support to Sales Director and team (e.g., meeting scheduling, preparing client reports)
• Act as an internal point of contact for clients, fostering long-term relationships through excellent communication

Ideal Candidate Profile

• 2–4 years’ experience in internal sales support, administrative support in sales, or order processing, preferably within engineering, industrial materials, or technical settings
• Excellent phone and email communication skills, with the ability to build rapport and close deals
• Strong attention to detail and data accuracy for order entry and invoicing
• Familiarity with CRM or ERP systems (e.g., SAP, QuickBooks, Zoho) is a plus
• Proactive and goal oriented, with the ability to work well under pressure and manage time effectively

Qualifications

• Minimum Matric or NQF 4, though a higher certificate or diploma in Business Administration, Sales, Commerce, or related field is advantageous
• Experience or understanding of technical sales or engineering materials will be beneficial

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