Real-Time WFM Analyst: Scheduling & Insights

Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in a similar role within an international BPO environment.

Key responsibilities include real-time monitoring of schedule deviations, preparing daily reports for leadership, and coordinating with outsourced sites. Candidates should possess strong analytical and communication skills along with advanced Excel expertise.

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