Internal IT Support Officer

Overview

Lead the internal IT function across Head Office and multiple branch locations, ensuring reliable infrastructure, secure systems, effective end-user support, and business continuity across a multi-site environment.

Minimum Requirements and Qualifications

• CompTIA A+, Network+, Microsoft 365, or ITIL certifications will be advantageous
• 3-6 years' experience in an internal IT Support, IT Officer, Systems Administrator, or similar in-house IT role
• Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and OneDrive
• Microsoft Entra ID (Azure AD) administration
• TCP/IP, VLANs, switching, routing, Wi-Fi, and ISP management
• End-user hardware, software, and peripheral device support
• Multi-site or multi-branch IT support, including remote support
• 3rd-party IT vendor and service provider management
• Cybersecurity administration, endpoint protection, and Microsoft Defender
• IT policy development and implementation will be advantageous

Key Performance Areas

• Microsoft 365 and Microsoft Entra ID administration
• 1st and 2nd-line IT support to users across Head Office and branch locations
• Maintain network infrastructure, connectivity, servers, and related IT systems
• IT hardware procurement, asset registers, and equipment lifecycle management
• Cybersecurity, endpoint protection, access control, and IT risk mitigation activities
• Oversee 3rd-party IT vendors, service providers, and software subscriptions
• IT onboarding and offboarding processes, including user provisioning and licence administration
• Maintain, and enforce IT policies, procedures, disaster recovery, and business continuity documentation
• Manage printers, peripherals, and end-user devices across all sites

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