IOR Project Manager – Sandton

ROLE OVERVIEW

Project Management and RFPs

• Bespoke quoting
• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need
• Comprehensive project handovers to service team once live or continued oversight

Customer Relationship Management

• Liaising with an international pool of clients and developing the relationship with clients
• Client calls to provide an overview of pre-compliance requirements
• Working closely with clients to manage their key projects
• Ensuring customer satisfaction
• Exceptional escalations
• Deal ConversionClient timeline management and project planning
• Preparation and presenting of new projects to clients
• Working across multiple teams internally in problem solving

QUALIFICATIONS AND EXPERIENCE

• Excellent High School and University Results
• Professionals preferred – CAs, BCom LLB
• Excellent command of English language and mathematical proficiency

SKILL SET AND DESIRED COMPETENCIES

• Personable and adaptable
• Analytical and strong with numbers
• Ambitious, energetic, and enthusiastic
• Organised, and able to manage/co-ordinate all the elements of different high-value shipments
• Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook]
• Excellent use of the English language, both written and verbal
• Attention to detail with the ability to prioritize tasks effectively
• Creative problem-solving and research ability
• General business acumen