Talent.com
TTEC
Operations ManagerTTEC • Cape Town, ZA
Operations Manager

Operations Manager

TTEC • Cape Town, ZA
21 days ago
Job description

What You’ll be Doing

  • Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
  • We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You’ll

Improve the key success metrics associated with goals. These include:

  • Customer Satisfaction Score
  • Service Level Goals
  • Quality Goals
  • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
  • Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team

What You Bring to the Role

  • Significant Call center management or equivalent work experience
  • Continuously promote a performance-driven culture and always work towards reaching for amazing
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Consistently mentor and inspire others
  • Customer focused mindset
  • Understanding, interpreting, and manipulating data for reporting

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Create a job alert for this search

Operations Manager • Cape Town, ZA

Similar jobs

Operations Manager -Cape Town

Fidelity Services GroupCape Town, ZA

We are seeking an Operations Manager with a strong background in risk assessment and management.In this role, you will be responsible for overseeing operational processes while ensuring compliance ... Show more

 • Promoted

Operations Manager

Phoenix RecruitmentRosebank, Western Cape, ZA

Duties: Curate and oversee every aspect of the guest experience, from arrival to departure, ensuring an atmosphere of refined ultra luxury Uphold Michelin Key standards and elevate service benchma... Show more

 • Promoted

Manager, Operations – WC, Cape Town, Heron Crescent

Liberty Group South AfricaCape Town, ZA

To provide appropriate support, advice and guidance pertaining to infrastructure optimisation for the allocated regions within a province for the fulfilment of their daily operational needs as well... Show more

 • Promoted

Operations Manager [Cross Border]

takealot.comCape Town, ZA

South African consumers through Africa's leading e-commerce marketplace.The Operations Manager, Cross-Border Selling is responsible for designing, implementing, and continuously improving the syste... Show more

 • Promoted

Operations Manager

Pump & Abrasion TechnologiesCape Town, ZA

Sixteen stores must run as one machine — the same standard, the same way, every day, in every store.The Operations Manager owns that machine.You own the day-to-day operations of the retail fleet: t... Show more

 • Promoted

Operations Manager

PrescientCape Town, ZA

The Operations Manager is responsible for running, governing and future-fitting the Investment Operations function within Prescient Investment Management.This role sets and enforces the operational... Show more

 • Promoted

Operations Supervisor, ZA OPS

AmazonCape Town, ZA

Operations is the heart and soul of everything Amazon does.It is thanks to effective operations that items are processed and dispatched to our customers on time.Being an Operations Lead/Supervisor ... Show more

 • Promoted

Operations Manager

Durpro Workforce SolutionsCape Town, Western Cape, ZA

Job Purpose A telecommunication company is looking for an Operations Manager who holds overall management and oversight of field operations in the Western Cape, leading through the Project Manager... Show more

 • Promoted

General Manager – Operations & Business Development

West Coast PersonnelCape Town, ZA

An outsourcing business is looking for a General Manager with a strong entrepreneurial profile and a proven track record in developing business opportunities across various sectors and client envir... Show more

 • Promoted

Inbound Manager – Cape Town, Airport Industria

Boxer SuperstoresCape Town, ZA

We are currently seeking an Inbound Manager to join our dynamic team at Boxer Superstores' Distribution Center in Cape Town, Airport Industria.The primary purpose of this role is to efficiently con... Show more

 • Promoted

Branch Operations Manager

Danté Personnel RecruitmentCape Town, ZA

Our client, a Cape Town-based manufacturer, is looking for an Branch Operations Controller.They will responsible for the overall performance and day-to-day management of the branch, including admin... Show more

 • Promoted

Manager – Middle Office Operations

Apex GroupCape Town, ZA

This is an exciting opportunity for a Middle Office Operations Manager to lead and optimize our middle office functions, ensuring seamless operational support, effective risk management, and except... Show more

 • Promoted

Business Operations Manager

HyperionDevCape Town, ZA

As our Business Operations Manager, you will play a critical, cross-functional role bridging facilities management, daily business operations, and financial administration.This is a dual-reporting ... Show more

 • Promoted

General Manager Operations

Bidvest PrestigeCape Town, ZA

To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs).Execute effective planning, dele... Show more

 • Promoted

Assistant Manager – Utilities

EXL South AfricaCape Town, ZA

Ensure seamless onboarding experience for Healthcare new hires.The primary responsibilities include generating the final list of new hires, coordinating the Day Zero Cadence, managing pre-employmen... Show more

 • Promoted

Operations Analyst

Weaver Fintech LtdCape Town, ZA

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most.Our brands — Pay Just Now an... Show more

 • Promoted

Network Operations Manager

Shoprite Group of CompaniesCape Town, ZA

Join Shoprite Group as a Network Operations Manager based in Brackenfell, Cape Town, Western Cape, leading end-to-end network service delivery across retail operations.The Network Operations Manage... Show more

 • Promoted

Commercial Operations Manager

The Key Recruitment GroupCape Town, ZA

Own and drive the company's revenue performance from strategy through to execution.Grow customer base and deepen relationships with key accounts.Manage and develop the sales team.Make commercial de... Show more