USA German Speaking Customer Service Advisor

Our German-speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe. Your new career will involve providing exceptional customer experiences, primarily through inbound calls.

You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer-focused role, you will be required to work towards performance-based targets actively.

This Customer Support Advisor role at Concentrix is a great match if you:

• Fluent in German (B2 level)
• Matric qualification
• Ability to work rotational shifts (24hours)
• Are self-motivated and highly responsible
• Strong attention to detail
• PC Literate (Speed, accuracy and navigation)

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R24 000.
• Choice between Medical Aid OR Medical Insurance.
  • Medical aid – Covers only the employee
  • Medical insurance – Covers employee and 2 dependents
• Retirement Fund
  • 2.5% employer contribution, 2.5% employee contributions
• Subsidized transport
  • Subsidized transport is provided between the hours of 7 pm and 6 am - Employee will contribute a maximum of R350
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing sessions and stress management sessions
• Team building and upskilling training opportunities
• Interactive and inclusive company culture
• Relocation package for candidates outside KZN on offer.

Expectations.

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

Ready to make an impact? Bring your skills, drive, and ambition to Concentrix — where 550,000+ game-changers across 70+ countries are proud to call us their employer of choice. Belong to a global community that celebrates individuality and diversity. Grow with the tools, support, and opportunities to become your best self. Thrive in a culture that champions your success and well-being. Unlock endless career possibilities and achieve greatness — together.

Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.