Operational Manager, Colesberg

Are you ready to take on a pivotal role in steering the operational success of a dynamic retail environment amidst rapid growth? Our client, an established retail organization with a diverse portfolio including convenience stores, cafes, and fuel services, is seeking a seasoned Operational Manager to lead their Northern Cape store. This is an excellent opportunity for a dedicated leader to make a significant impact on daily operations, customer experience, and financial controls.

Where You'll Make an Impact:

• Oversee and streamline daily store and forecourt operations to ensure efficiency and excellence.

• Identify, analyse, and address shortages and shrinkage through effective stock and wet stock management.

• Monitor site performance and generate precise operational and management reports using Excel.

• Lead recruitment, coaching, training, and mentorship initiatives to uphold service standards and operational consistency.

• Deliver a superior customer experience across all service points, including the forecourt, convenience store, and café outlets.

• Manage high-volume cash handling and ensure accurate financial reconciliation processes.

• Oversee fuel reconciliation and back-office fuel systems, including PDI and Dover Fueling Solutions.

• Guarantee full compliance with Health, Safety, Security, and Environmental standards, maintaining a zero-tolerance policy for unsafe practices.

• Drive continuous improvement initiatives to optimise operational workflows and adherence to policies and regulations.

Duties:

• Lead and manage daily store and forecourt operations.

• Minimise shortages and shrinkage through stock control and wet stock management.

• Prepare and analyze operational reports.

• Recruit, train, coach, and mentor staff.

• Ensure exceptional customer service delivery.

• Oversee financial controls, cash management, and fuel systems.

• Maintain HSSE compliance and safety standards.

• Implement operational improvements.

Requirements:

• Minimum of 5 years' management experience in retail or similar environments.

• Strong leadership and management skills.

• Proficiency in Microsoft Excel and R for reporting and analysis.

• Excellent customer service orientation.

• Experience with financial management and stock control.

• Knowledge of fuel systems and back-office operations is advantageous.

• Ability to uphold safety standards and drive compliance.

Familiarity with the following:

• C programming language (beneficial but not essential)

• Management and operational reporting

• Industry compliance standards

What We'll Give You:

• A competitive salary ranging from R30,000 to R40,000 per month (CTC), negotiable based on experience.

• An opportunity to lead a high-performing team within a reputable retail brand.

• A role focused on operational excellence and continuous improvement.

• Supportive work environment committed to safety and development.

If you are a strategic leader with a passion for retail operations and a proven track record in managing complex environments, we want to hear from you. Step into a role where your skills will shape the future of a thriving retail business—apply now and take your career to the next level.