Business Development Manager

Retail Channel Prospecting and Partner Acquisition

• Build and manage a structured target list of retail brands and individual store owners aligned to SPOT Connect’s channel strategy.
• Design and execute outreach campaigns across direct visits, phone, and digital channels to generate and qualify new retail partner leads.
• Qualify prospects against defined commercial, operational, and brand criteria before advancing them into the active pipeline.
• Lead negotiations with prospective partners, managing commercial terms, objections, and expectations to achieve mutually viable agreements.
• Finalize deal and manage the handover to the Channel and Operations teams for activation, maintaining accountability for the outcome through to Trading status.

  Onboarding Oversight and Activation

• Own the activation journey for each new store, co-ordinating with Operations, Channel, and the partner to meet Onboarding-to-Live SLAs.
• Proactively identify and escalate blockers that risk a store not reaching Live or Trading status.
• Conduct post-activation check-ins with new store partners within the first 30 and 90 days to monitor performance and resolve issues.

  Pipeline Management and Reporting

• Maintain a clean, accurate, and up-to-date pipeline at all times, with current status, next action, and probability for every opportunity.
• Produce weekly pipeline reports and monthly performance summaries covering store acquisition, activation status, commercial performance, and retention metrics.
• Use pipeline data and conversion analytics to identify trends, adjust targeting strategy, and improve lead quality and cycle time.

  Commercial Intelligence and Channel Input

• Monitor competitor retail channel activity, partner pricing, and market developments relevant to SPOT Connect’s retail expansion strategy.
• Provide structured feedback to the direct Manager, Channel Head and Product team on partner needs, operational blockers, and commercial opportunities identified in the field.

  Stakeholder Engagement

• Maintain strong working relationships with retail store owners and brand decision-makers to build long-term commercial partnerships.
• Engage the Channel Head, Operations Manager, and Finance as required to resolve activation issues, commercial disputes, and partner onboarding blockers.
• Represent SPOT Connect professionally at all retail partner interactions, maintaining the brand’s reputation and commercial relationships.