Field Service Technician & Driver

Minimum Requirements - Grade 12 (Matric) - Valid driver's licence with a good driving record - Technical experience in refrigeration, electrical, mechanical, or a related technical field - Previous experience in driving and delivering equipment - 12 years' experience in refrigeration or a technical service environment will be advantageous - Safe Gas Handling Licence (essential) Skills & Competencies - Good knowledge of refrigeration and beverage dispensing equipment - Basic mechanical and electrical fault-finding skills - Ability to diagnose and repair technical equipment efficiently - Excellent customer service and relationship-building skills - Strong verbal and written communication skills - Good planning, organisational and time management abilities - High attention to detail and accuracy - Ability to work independently and as part of a team - Strong problem-solving and troubleshooting skills - Ability to perform well under pressure and meet deadlines - Computer literacy for completing service reports and job documentation Personal Attributes - Professional, reliable and customer-focused - Positive attitude with a willingness to learn - Strong work ethic and accountability - Excellent interpersonal skills - Adaptable and able to work in a fast-paced environment - Safety-conscious with a commitment to company procedures - Takes pride in maintaining high-quality workmanship Key Responsibilities Technical Repairs & Maintenance - Diagnose faults on refrigeration and dispensing equipment. - Perform repairs, servicing and preventative maintenance. - Sanitize and clean equipment in accordance with company standards. - Inspect equipment before dispatch to ensure it meets quality standards. - Complete service reports and job cards accurately. - Ensure all work is completed within agreed service level agreements (SLAs). Warehouse Operations - Assist with general warehouse operations and housekeeping. - Receive, store and prepare equipment for dispatch. - Participate in stock counts and inventory control activities. - Maintain accurate warehouse records and scanning processes. - Ensure vehicle stock is accurately controlled and replenished. - Load and unload equipment safely and efficiently. Deliveries & Customer Service - Deliver equipment safely and professionally to customer sites. - Install, collect and exchange equipment where required. - Provide basic operational guidance to customers. - Represent the company professionally during all customer interactions. - Ensure company vehicles are maintained in a clean and roadworthy condition. Key Performance Indicators (KPIs) - Repairs and preventative maintenance completed within SLA timeframes. - High first-time fix rate and quality of workmanship. - Accurate completion of service reports and job documentation. - Effective stock control with minimal discrepancies. - Safe and timely deliveries. - Positive customer feedback and service standards maintained. - Compliance with company health, safety and quality procedures.