Senior AI & Voice Automation Specialist

Are you the kind of person who talks to chatbots for fun dreams in prompts and knows the difference between SIP and a cup of tea
Were on the hunt for a Senior AI & Voice Automation Specialist to help build the future of customer conversations. Youll be creating smart voice assistants designing seamless customer journeys and teaching AI how to talk like a human (without developing an attitude).
If youve ever thought I could build a better IVR than this then keep reading.

Key Responsibilities:

• Build intelligent voice journeys and conversational experiences
• Create AI-powered voice agents that sound natural helpful and fast
• Design and optimize customer interactions to improve satisfaction and automation rates
• Fine-tune voice quality response times and overall user experience
• Continuously improve performance through data and analytics
• Build virtual assistants across voice and digital channels
• Develop prompt strategies and knowledge-grounding frameworks
• Work with leading LLM technologies and AI orchestration tools
• Implement safeguards escalation paths and quality controls
• Measure and improve AI performance accuracy and customer outcomes
• Connect AI solutions with business systems and customer platforms
• Build robust API integrations and automated workflows
• Ensure customer-facing systems are scalable reliable and resilient
• Create solutions that make life easier for customers and internal teams alike
• Develop AI-driven insights around customer interactions
• Automate quality assurance and compliance monitoring
• Use data to improve experiences operational efficiency and business outcomes

Job Experience and Skills Required:

• Minimum 5 years in software engineering AI engineering or related technical roles.
• Experience building and deploying conversational AI solutions in real-world environments.
• Strong understanding of Large Language Models (LLMs) prompt engineering RAG frameworks and AI evaluation.
• Experience with voice technologies telephony platforms or contact centre technology.
• Knowledge of APIs integrations event-driven systems and automation tools.
• Familiarity with CRM platforms and customer engagement technologies.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• A problem-solving mindset and a passion for building customer-centric AI solutions.

Apply now!

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Required Experience:

Senior IC

Employment Type : Full-Time
Department / Functional Area: Software Development
Experience: years
Vacancy: 1