IT Technical Project Coordinator

Responsibilities

• Technical support for all IT Project related services.
• Management of customer contact to provide service excellence.
• Management of ITSM ticketing system aligned with ITIL framework, reporting and time management.
• Management of any escalations relating to infrastructure.
• Assisting management with IT operational issues and activities.
• Assist IT Infrastructure PMO Team.
• Assisting with team resource planning.
• Assist with the preparation of financial reports for senior management.
• Organize and minute meetings.
• Troubleshoot and respond to multichannel tickets logged within the required response and resolution Service Level Agreements (SLA).
• Compile technical standard operating procedures for all known errors.
• Compile and assist with daily incident, service request and change management reporting.
• Feedback to the customers on the status of all unresolved queries.
• Ensure the protection of all users’ data in compliance with company policies.
• Constructively participate as a member of the wider IT department.
• Undertake any other tasks or one‑off projects which may be assigned from time to time.

Qualifications

• Matric.
• 1 year experience in a similar role.
• Diploma or Degree in Computer Systems – advantageous.
• CAPM – advantageous.
• Agile Certification (Scrum, XP, Kanban) – advantageous.
• Microsoft Systems Engineer (MCSE) – advantageous.
• ITIL Foundation certification – advantageous.
• Experience in a service desk/help desk environment, infrastructure remote support – advantageous.
• Experience with service level agreements and maintenance.
• Experience in networking and telecoms covering Microsoft applications.

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