General Manager: Gaming

Key Responsibilities

• Drive gaming revenue growth and floor performance through effective operational management and customer engagement initiatives.

• Ensure the efficient operation of the gaming floor, maintaining high levels of service, operational integrity, and guest satisfaction.

• Oversee VIP gaming and premium player services, ensuring high-value guests receive exceptional and personalised experiences.

• Ensure full compliance with gaming regulations, licence conditions, and internal control standards.

• Monitor gaming performance metrics and implement strategies to optimise revenue, productivity, and operational efficiency.

• Collaborate with marketing, hospitality, and entertainment teams to enhance guest experiences and drive visitation.

• Lead, mentor, and develop gaming leadership teams to build a high-performance culture.

• Manage departmental budgets and ensure cost-effective gaming operations.

• Oversee the development and implementation of a comprehensive VIP Customer strategy focused on acquisitions, retention and revenue growth that is aligned to business objectives.

• Develop and maintain an accurate active and current database of Premium Players.

• Ensure full compliance with gaming regulations, company policies and standards.