Multichannel Customer Support Specialist

Our client has an opportunity available for a Customer Service Centre Agent.

Requirements:

• Matric – essential
• 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.
• Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.
• Technical proficiency and an understanding of the products and services.

Responsibilities:

• Support customer interactions across various channels.
• Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.
• Ensure necessary systems are updated accordingly.
• Provide accurate, valid, and complete information to customers.
• Ensure all Service Level Agreements are adhered to.
• Take the necessary steps to drive up customer retention.
• Proactively seek ways to continuously improve the customer experience.
• Identify and escalate potential system and process improvements.

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